It is our policy to continually improve and upgrade the facilities at the cottages. The presentation of the cottages is important to us. We are very proud of our five star grading and strive to ensure that what we offer our visitors not only meets the standard, but exceeds it. We constantly redecorate rooms  and replace soft furnishings, bed linen etc to complement the decor and enhance comfort levels ,and we continually upgade the equipment and facilities offered to our guests.

Terms and conditions:

Prices on the website are subject to change without notice but we will honour prices agreed at the time deposits are paid.

For holidays booked more than six weeks prior to arrival a booking deposit of £100 per week of your stay is required.Bookings made at shorter notice- full payment is required to confirm.

We can accept Visa and Mastercards as well as debit cards frr of charge. We accept American Express but there is an extra fee which varies according to the amount you are paying us, please ask.
We prefer to use plastic as we can then confirm your stay immediately. However if you wish to pay with a sterling cheque drawn on a UK bank account it is important to get your deposit cheque to us as soon as possible after we have granted you an option. We will release your option if we have not received your deposit by the agreed date. If you are transferring funds from abroad please keep us informed so we hold your reservation! Again, we recommend that you telephone us with a card. Once we have received your booking deposit cheque and issued you with a confirmation, we regard that holiday as confirmed for you. Please do not be concerned if your week is still showing on the website as "unsold". We maintain a personal service and do that by writing to you personally or speaking with you. Our service is not based upon a computer database sending out standard booking letters. We are a family business and choose to maintain a manual system and a very personal booking service. Sometimes we are too busy looking after our guests to keep up with the website!

The balance is payable in full six weeks prior to your scheduled arrival date. The full amount is payable immediately on booking for all bookings made less than six weeks prior to the date of arrival. We do not normally write to you with a reminder that the balance is due so please take care to make a note in your diary as to the date that the balance is due.

Failure to pay on time may result in cancellation of your holiday. We will try and contact you if we have not heard as we do not want you to be disappointed but it is your responsibility to ensure you contact us and pay the balance on time.

We accept sterling cheques drawn on UK banks, electronic transfers from overseas to our account, and travellers cheques (£, Euro, ) Please note that due to charges imposed on us we will be making a surcharge of £15 for use of a any cheque from January 2010. Debit cards are however free.

Our prices are exclusive of any bank or currency transmission charges that may be incurred on the transfer of funds from accounts held outside of the UK. You should arrange that these are paid to your bank by you.
We recommend that you telephone us with a card instead of a transfer. It is easier, faster, and cheaper for you. In the event that a bank returns a cheque as "unpaid" we will represent the cheque .In the event that the cheque remains "unpaid" after two presentations we may cancel the booking.

All amounts are non-refundable and so we strongly advise all visitors to ensure that they have arranged adequate insurance to cover cancellation of the visit. Insurance against accidental damage to the cottage by visitors or their pets is also strongly recommended as we do expect that the property will be left in the condition in which you were welcomed. We are unlikely to charge for minor breakages but more serious damage or unusual extra cleaning will be charged for . Damage caused by your pets is also your responsibility. This includes damage done to our gardens. We do also regard dog mess left in the garden as damage. In the event that there is a charge for damage we will notify you of the amount as soon as we can get quotes for repairs or replacements and we will charge your payment card accordingly. To avoid this issue please advise us of such situations before you leave. Its much easier to make amends in person. We will only charge what is necessary but we have to have the cottage as perfectly ready for the next guests as it was for you and we cannot afford delay

We reserve the right to request a deposit (bond) payable at the time of arrival. Should we require this in respect of your booking, we will advise you in correspondence confirming your booking. We will accept a valid debit or credit card with at least 6 months left before its expiry date as guarantee. We will also accept cash (UK Sterling). The balance, less any amount for deductions, will be returned to you within one week of your departure. A security bond will be requested at our discretion and is to protect against the cost of possible damage. We may also request a card number to cover sundry charges such as firewood logs, telephone line or internet access.

Where small party discounts have been applied to the rental price, in the event that additional persons stay at the cottage, an additional amount of £50 per person, or the full amount of the discount  given, if less, will become payable before departure. If you have been given a small party reduction it is not acceptable for you to bring extra people without our specific permission and without paying the extra charges.

The maximum number of guests at Foxes Reach and at Tintern Abbey Cottage is limited to 6 and 3 at Vanilla Cottage plus one baby aged less than 12 months at each. It is in visitors own interests to respect these limits.Extra people may not be invited to stay without our express consent in writing.

No person who is not resident at Foxes Reach ,or who does not have our express permission in writing, may use the hot tub.

Non-mobile infants are free of charge. Foxes Reach and Tintern Abbey Cottage each have a travel cot but we do not supply linen for infants. Please request the cot at the time of booking. Foxes Reach has one highchair but thje chair does not have a tray arrangement or safety strapsand is unsuitable for a very young infant. (best suited to raising a 3-4 year old to table if not too wriggly!).Tintern Abbey Cottage has a safety highchair suitable for a baby who can sit unaided and there is a fixed babygate.

Vanilla Cottage is not equipped with a cot.

None of the cottages is equipped with other baby or child equipment. Please bring what you require.

An additional charge is made for pets (cat, dog, horses) The price for each cat is the same as that for each dog. The price for a horse is by negotiation. Should you decide to bring pets at the last minute, then the appropriate charge will become payable upon arrival.

There is usually no charged for caged pets such as hamsters etc however they are to remain caged at all times. Damage caused by pets including birds will be charged for in full.Dogs may not remain home alone in the cottage without the presence of an adult member of your party.

The holiday price is inclusive of use of the cottage for the time specified, electricity, oil central heating as specified , bedlinen (duvets) and towels.Firewood is not included unless specified in your letter of confirmation and must be paid for on departure. To make this easy you may authorize us to charge the cost of logs to the card with which you paid your balance .

We reserve the right to make an oil price related surchage should our cost price per litre rise . The maximum surcharge would not exceed £20 per long weekend or midweek booking, and £40 for a full week (seven nights).

Some packages include other benefits, which vary from time to time and according to how you came to book. These benefits will be confirmed to you at the time of booking.

We will send you details of how to collect the keys to your holiday cottage once we have received your final payment. To help us, we would appreciate you letting us know at what time you are likely to arrive. Sadly, we are unable to welcome you before 4pm on your day of arrival. We appreciate that this may be disappointing, but it is so that we can ensure that the cottages have been cleaned and aired thoroughly after the previous guests. We pride ourselves on our presentation both inside the cottages and in the garden.Equally we do ask you to be aware that the departure time is 10am .It is a condition of booking that the cottage is left undamaged, clean and tidy and that all dog poos are removed from the garden.

If you have made arrangements with one of the local supermarkets, or an internet internet delivery service , to have food delivered, please ensure that you will be here to receive it. In the case of overseas guests ordering for arrival day we will try to meet your delivery and make arrangements to ensure that food is put away promptly, but we do not guarantee this service and you should discuss our ability to help you with this before ordering.

Extras

An open land line telephone is available in each of the cottages on request because the coverage for some mobile telephone networks is varied. To install this we will require a debit card and we will charge the cost of the calls to your card as you depart. Should you wish to have WiFi internet connection during your stay please let us know in advance of your arrival, a flat rate charge applies, you need to bring your own WiFi enabled laptop. It is a condition of booking the holiday and requesting these facilities that you will pay for the cost of the calls made/WiFi service used during your stay. We will obtain the telephone bill at the start of your holiday and again upon departure to form the basis of the charge, from BT, our telephone service provider. International calls from the UK are expensive. Please do not use the charges that you incur in your home country as indicative of what you can expect to pay during your holiday. E mail /Skype via your laptop is a cheaper option

Sky Television installation.

At Foxes Reach and Vanilla we provide the Sky Family Package which gives you about 70 TV and radio channels. The costs of using any interactive services or premium movies or sporting events etc are the responsibility of the visitor and are not included in the cost of your cottage rental. If you tell us that you would like to take advantage of these extra facilities, we will check the costs with BT / Sky prior to your departure and it is a condition of booking that such amounts will be paid in full prior to your departure.Use of these extra services without prior arrangement will result in an invoice to the lead customer on the booking with the costs of the interactive services incurred plus a  hefty service charge for any costs charged to us . We will, of course provide you with a copy of the statement received from Sky detailing the films watched and or services used.

Logs are chargeable, except where stated otherwise in the package. We will advise you on arrival as to the value of the logs that we have left for your use. Payment is made on the basis of those actually used. We may request a DEPOSIT in advance as stated above. In the event that logs have been used but payment slips your mind upon departure, we reserve the right to write to you with an invoice or to charge to your payment card.

Oil Surcharge. At our discretion based upon the cost price per litre of oil that we have to pay. Please see details above.

Breakages. At our discretion we may charge or not for breakages.Please do not worry about buying replacement items without advising us as we may have spares in stock for a perfect match!